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Crescent Dental Care welcomes suggestions, queries, comments, concerns, compliments and complaints and are really keen to hear from you. Telling us what you think about your experience with us are important ways of receiving feedback to help us to improve the services we provide and share good practice where we do things well.
If you have had a really positive experience with us or that we have met or exceeded your expectations, our team would love to receive and share your compliments and praises.
We would greatly appreciate you taking your time by leaving your feedback about your recent experience of our services.
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What Our Patients Say
Excellent dentist with friendly and professional staff. The reception staff are extremely welcoming, as well as the dentists and dental nurses. I've always found that you receive clear information, advice and all options are explored.
Dean.B - Feb 2020
Excellent care given at short notice- the surgery fitted me in on the day which was a relief. From reception to nursing staff and my dentist I received excellent treatment- really professional. Can’t thank everyone at Crescent dental enough
Karen.A - Feb 2021
I've just moved to this area and found this to be a fantastic dental practice. All the staff are very friendly and welcoming. I've received great care from the Dentist and nurse I saw. Everything was explained to me clearly and they made sure I was happy before proceeding with any treatment.
Christopher.T - Nov 2019
Much praise and gratitude must go to Mr Lalli and his team for the professional dental care I have recently received. From booking the appointment with Karen, undergoing the treatment administered by Mr Lalli & Brooke to the satisfaction of the end result, yet again I am very appreciative of the high standard of personal care. Thank you so much
Rod.M - Jan 2021
Karen - the practice manager went above and beyond today, I couldn’t be more grateful! Thank you!
Laura.E - Feb 2021
Excellent service brilliant people polite and friendly
Carol.B - Feb 2021
Had a filling this morning, safety to myself from the staff was excellent from entering until leaving the surgery. Everyone at the surgery were very friendly and helpful.
Janet.I - Feb 2021
Having been registered at the crescent for 30+ years, I cannot praise them highly enough , all the staff are very friendly and professional recently lost a bridge and they managed to replace and refit a new one in under a week , I am very happy with there service
Mark.W - Feb 2021
As usual, thanks to Dr Lalli and his staff for what can be a stressful visit to the dentist , was made to feel quite relaxed and safe with the precautions they have put in place during these worrying times. Thank You & Stay Safe.
Ian.M - Feb 2021
Went for my treatment in corona times. The place was immaculate... strictly appointment based. Very efficient and soft spoken staff and the Dentist. Fair and reasonable rates with high quality work. Many thanks
Manju.C - March 2021
Don’t know where to start. I honestly can’t thank Mr Lalli enough. He’s given me confidence I’ve never had in my life. After being pushed from pillar to post numerous times, I just accepted that I couldn’t get help. He has fully restored my smile and my happiness. Amazing dentist and truly incredible staff. Can’t thank him and Brooke enough.
Laura.S - March 2021
Absolutely fabulous service, I’m usually a nervous patient but even with Covid I was made to feel relaxed and taken care of. No messing around with booking of appointments, from start to finish Karen at reception explains everything. Her customer service is extremely attentive. No messing about with appointments schedule either, booked straight and by Karen and I was sent a text and email reminder 48 hours before my appointment! Jane, my dentist explained everything and was really reassuring and positive about my future treatment needed. Fab service all round. Thank you
Danielle.B - March 2021
Only been with this practice for about a year, may I say its been amazing. From the receptionist to the dental nurse to the dentist they all make it a very pleasant place to be. They put me totally at ease I'm usually terrified of the dentist but I've been put totally at ease on my last four visits two more to go until treatment is finished.
Lynn.C - March 2021
Today I visited and had to have a tooth removed. I was extremely nervous but was made to feel completely reassured and the whole process wasn't as half as bad as expected. I was checked on all the time and everything was explained in detail. It was actually a pleasant experience. Thank you.
Louise.T - April 2021
Helpful professional and caring staff
Cheryl.S - April 2021
Excellent service, as ever, much praise to Mr Lalli, for the wonderful repair job to my front teeth. Karen on reception is wonderful and most helpful
Susan.G - May 2021
Amazingly kind and patient staff work at the Dunston practice, they have given me such confidence in going to the dentist. They showed professionalism, warmth and understanding.
Tracey.B - May 2021
I’ve had excellent service from the practice since they have reopened following Covid closure. All staff, reception and dental assistants are very friendly and helpful. I would particularly like to thank Jane, my dentist. She has taken special care in addressing my dental problems and I feel very comfortable and confident with my treatment. I would highly recommend.
Denise S - May 2021
I would just like to say the service was great and the staff were very friendly & helpful.
Maxine.M - June 2021
Absolutely fantastic service received today rang up and got seen to within the hour they asked me to email the problem and got a prescription and response Karen the practice manager was so lovely and very helpful definitely recommend
Leanne.E - June 2021
I phoned the dental practice after trying numerous of dental surgeries. I spoke with Karen the practice manager who asked me to send in pictures of the problem with my wisdom tooth. An appointment was booked in and I was given antibiotics and will be returning in 2 weeks for the wisdom tooth to be removed. Overall I was extremely happy with the service.
Sarah.H - June 2021
Suffering from severe contamination OCD, a visit to the dentist is very stressful especially during these times with COVID. I needed to see a dentist so explained my anxieties to the practice manager, Karen. She was very helpful and sensitive to my situation and ensured the dentist knew of my OCD. During my appointment the staff showed me how everything was clean, even a mirror I was handed. I can't thank them enough and would recommend anyone else in my situation to visit this practice.
Ailsa.B - June21
Excellent service from Mr Lalli's team today. After not being able to get an emergency appointment with my own dentist. I contacted Karen and she was brilliant. Very helpful and informative. She was able to give me an appointment this morning which was amazing. Both Mr Lalli and his lovely dental nurse were fantastic too. Thank you for keep checking I was ok and Mr Lalli for "extracting" the problem. I really appreciated your help. Thank you very much for that today, I am out of pain and very happy :-)
Joanne.B - July21
From first ringing the surgery to leaving the surgery after my treatment the very same day, everyone of the staff here could not have been more empathetic, caring and professional - visiting a dentist isn’t a particularly dreamy occasion but this lot make sure it’s as painless and as pleasant as it can possibly be ! Thanks so much !! I hope I don’t need treatment again anytime soon, but if I do I’ll be seeing you !
Stephen.P - July21
Karen the practice manager went over and beyond helping me obtain an appointment when I needed emergency treatment. The full team are extremely patient and caring, they consistently check you are comfortable.
Wendy.W - Aug21
Have been with CD for some years and having been away was really happy they were able to fit me in (privately) the same day to remedy a broken molar. Really pleased that even though we'd dropped off the list they were able to get our son signed back up immediately. Always great staff, friendly and professional, very clean and Covid secure.