We Remain Open
We are open but we are currently prioritising patients with urgent dental needs. When attending the practice for your appointment please do this safely in line with government guidelines.
How things will be different when you visit us
Here at Crescent Dental Care, we would like to thank you for your patience during what has been a testing time for everyone. We are looking forward to welcoming everyone back as safely and as quickly as possible. We are currently working through back logs of patients requiring treatment as well as treating urgent care patients & also prioritising children. Our surgery capacity is reduced due to COVID-19 and there is a huge backlog of urgent care patients, so it is taking longer than anticipated. It will take some time before services return to what you previously experienced as normal.
What is a dental emergency?
- Severe dental pain that does not subside with painkillers
- Facial swelling that is compromising breathing, swallowing or eyesight
- Dental trauma resulting in a tooth being broken and knocked out
- Heavy bleeding that does not stop after applying pressure with a damp gauze
Your experience with our practice will be slightly different; this is so we can adhere to COVID-19 guidelines. We would kindly like to ask all patients to attend a pre-planned appointment alone where possible, only bring essential belongings and also to use their own bathroom prior to attendance.
Entering the Building
The sliding outside doors will be open but the main door into the practice is locked as we are still operating a closed door policy, we will see you in the foyer & will come to greet you but please be patient as we may be on the telephone, please wear a face mask at all times whilst in the building until advised to remove once you enter the treatment room. Please maintain social distancing when the foyer door is opened for you. We will open the internal door for you so that you do not have to touch any door handles. You will enter the foyer and have your temperature taken. If your temperature is 37.5 or higher – we will not be able to see you. There are no forms to sign the team are signing these on your behalf. You will then be asked to sanitize your hands using hand sanitizer on arriving & when leaving the practice. You will be escorted into the surgery by a member of staff. You will be asked to put any coats or belongings into a plastic box with a lid that stays outside the surgery.
You will be escorted into the appropriate treatment room and asked to take a seat, remove your mask. Our clinical team will be using extra personal protective equipment in line with current recommendations. Whilst our PPE (personal protective equipment) may make us appear impersonal and distant, please be assured we are still the same friendly team underneath it all! Be assured that every treatment room is thoroughly cleaned and disinfected, before and after each visit. Some treatment, such as those with the ultrasonic scaler or the high-speed drill, creates aerosols – tiny droplets of water that could potentially spread the virus. For this reason, the way we provide some treatment may be altered or postponed to minimise risks to you and the team. Your treatment may be carried out under a rubber dam which is a piece of equipment that isolates the tooth we are working on.
You will be asked to re-apply your mask and will be met by a member of staff outside the surgery door. You will be escorted to collect your belongings & asked to use the hand sanitizer & leave the practice this maybe through a different exit to where you entered. If you have any questions after your appointment and have left the surgery, please call us to discuss. For safety reasons our aim is to minimise the amount of time, you spend in the practice. If within 14 days of your appointment you begin to develop any symptoms of possible COVID-19, such as a high fever or a new continuous cough, you should contact us to inform us and follow the appropriate self-isolation advice.
Out of Hours
Out of hours, our usual emergency service will be available. Please contact the surgery on 0191 4604182 and listen to the answer phone message for further details. Finally, thank you all for your patience and continued support and we look forward to seeing you. If you have any queries regarding this new practice procedure, please don’t hesitate to contact us.
From all of our team here at Crescent Dental Care.